Frequently Asked Question
Welcome to www.freshguardglass.com. Below are some frequently asked questions and answers we have compiled for you. If you have more questions, please feel free to contact us via email or contact form.
1. What is the material of the product? Is it safe?
Our glass dustproof food cover is made of high-transmittance tempered glass or high-quality borosilicate glass, which is sturdy and durable and meets food contact safety standards. Some styles are equipped with environmentally friendly bases such as stainless steel, bamboo and wood, which are safe and odorless, suitable for home and commercial use.
2. Do you support customized sizes or styles?
We currently do not provide customization services. All products are standard designs, and you can browse and choose the appropriate style and size on the website.
3. How to clean the glass cover? Is it heat-resistant?
It is recommended to wipe with a soft cloth and neutral detergent, and avoid using abrasive tools or corrosive liquids. Our glass cover has good heat resistance, but it is not recommended to be heated by open flames or directly placed in microwave ovens or ovens.
4. Can it be used in commercial places such as coffee shops and buffets?
Yes. Our products are suitable for commercial environments such as cafes, bakeries, buffets, hotels and restaurants. They can not only keep food clean, but also help improve display quality and customer experience.
5. Where is the shipping location? Do you support international delivery?
All our orders are shipped from our local warehouse in the UK. We provide international transportation services.
6. How is the shipping cost calculated? Is there a free shipping service?
The shipping cost is automatically calculated based on the order amount and the delivery area, and detailed cost information will be displayed on the checkout page. We occasionally provide free shipping or promotions. Please pay attention to website announcements or subscribe to email notifications for details.
7. How long does it take to ship the order?
We usually complete the shipment within 2 working days after the order is confirmed. After shipment, you will receive a notification email with a tracking number so that you can check the logistics status at any time.
8. What if the product is damaged or has problems?
If you find that the product is damaged or does not match the order after receiving it, please provide clear photos and order numbers by email within 48 hours, and we will arrange a replacement or refund after verification.
9. Do you support returns and exchanges?
We support return and exchange services under the premise of meeting the conditions. The product must be unused and packaged intact. If you apply for a return for personal reasons, the buyer must bear the shipping cost. We will bear all responsibility for quality problems or wrong products. Please refer to the return and exchange policy page for details.
10. How can I contact you for more help? You can contact us in the following ways:
Email: routeunityon@freshguardglass.com Our customer service team will respond to your questions as soon as possible during working hours.