Thank you for choosing www.freshguardglass.com to shop. We are committed to delivering your order safely and promptly, whether you are in the UK or overseas. Here is an overview of our shipping policy:
1. Place of shipment
All orders are shipped from the UK warehouse. We will conduct strict packaging and quality inspection before shipment to ensure that the products are intact.
2. Delivery range
We currently support delivery to the following areas:
The whole UK (local delivery)
Major countries and regions in Europe
Some international destinations such as North America, Asia, Australia, etc.
In case of remote areas or restricted transportation areas, our customer service will contact you for confirmation before the order.
3. Transport service provider (nomination)
Depending on the delivery location and logistics efficiency, we will choose one of the following reliable transportation partners to complete the delivery of your order:
Local delivery in the UK: Royal Mail, DPD, Hermes
International standard transportation: UPS, DHL, FedEx
Expedited service: DHL Express, FedEx Priority, Parcelforce Express
The specific service provider will be dynamically selected according to the order content and destination to ensure logistics efficiency and cost-effectiveness.
4. Shipping time (overview)
Service type Estimated time range
UK local delivery 4 working days
International standard transportation 15 working days
Domestic expedited 3 working days
The above times are for reference only. The actual arrival time may be delayed due to weather, customs or logistics peak period.
5. Logistics tracking
After all orders are shipped, we will send the tracking number by email, and you can check the logistics status at any time. If you have any questions, please feel free to contact us.
6. Shipping responsibility statement
Once the goods are handed over to the logistics company for transportation, the responsibility is transferred to the carrier. In the event of logistics delays, loss or damage, we will assist you in filing a claim with the transportation company. Please be sure to report any obvious damage within 48 hours of receiving the package.
7. Customer service
If you have any questions about the shipping method, time or cost, please contact our customer service team:
Email: routeunityon@freshguardglass.com
We will provide you with fast and professional assistance.