Return Policy

1. Refund Application Conditions
Application Time: You can submit a refund request within 7 days of receiving the goods.
Product Condition: The returned product must be in its original condition, unused, and with original packaging and labels. Damage, missing parts, or signs of use may affect the approval of your refund request.
2. Refund Process
Submitting an Application: Please contact our customer service team via email at routeunityon@freshguardglass.com and provide your order number and reason for the refund.
Confirmation and Instructions: Once we receive your application, we will review it as soon as possible and reply to you with further refund instructions.
Returning the Goods: You are responsible for shipping the goods back to the designated address, unless the goods are defective or incorrectly shipped.
3. Refund Method
Refund Processing: After the goods are returned and inspected, we will process your refund request within 5 business days.
Refund Method: The refund will be returned via your original payment method. The specific time for the refund to arrive may vary depending on the payment method.
4. Exceptions
Clearance Items: Any clearance or special offer items are not eligible for refunds.
Customized Products: Due to their special nature, customized orders are non-refundable after purchase.
5. Contact Us
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team via email at routeunityon@freshguardglass.com. We are dedicated to serving you!

Thank you for choosing www.freshguardglass.com. We look forward to providing you with a satisfying shopping experience!